Tw Tyres Autocentre

“Very helpful”

“Protyres fitted two new tyres quickly.”

“helpful and informative, well priced. stars as always.”

“Always so friendly and helpful. As well as tyres they?ve done other mechanical work on my vehicle over the past few years and always do a superb job.”

“Booking, delivering the car, contact about extras that needed doing and collecting the car all went well, the people were very friendly and helpful.”

“Happy with the service I received and the price was right. All staff are very pleasant.
Have used the garage several times and always been happy. Very knowledgeable staff and efficient service.

Only reason for 4 stars and not 5 was that My car was damaged by one of the staff moving it, parking it and then driving another customers car into it. Only minor damage. Accidents happen. Everyone responded really well and I was impressed how quickly the repair garage has been in touch. Just the inconvenience of have to deal with repairs in Daventry but happy with the solution.

Still, I will continue to use the garage as service is second to none. Even when something went wrong they were straight on it and took care of the whole process.

The way it has been dealt with is a true test of service and it builds trust.”

“Offered alternative tyres with prices and info.
Friendly service
coffee while you wait.”

“Have been using TW Tyres for probably getting to 40 years and have always received excellent service.
I'm glad that the level of service has continued under Protyre”

“Friendly efficient service, done in no time at all, car now drives much better.”

“Would recommend. Professional, efficient and good value.”

“Helpful staff, nice waiting area”

“I have used TW Tyres for almost 50 years, which tells you a lot about the continued excellent, value for money service. This was my first visit since they moved to ProtyreI and was pleased to see that the outstanding service continues. Thankyou once again.”

“Helped me out at a moment's notice after a puncture and got me back on the road”

“Dealt with my tyre problem effectively ??”

“After some “DIY” on my MK1 Golf went wrong, I got in touch seeking some help not really knowing what the issue was. Adam kindly picked up my mail, asked me to pop by at a time convenient to me and said he would sort it. True to his word, arrived, instantly seen and was invited to come and see the problem (which helps when you don’t know what the problem is/was). The quality of the service and customer experience is first class – thank you !”

“Did the job I needed. Fast. Efficient. Clear communication. sensible price.”

“Very professional as always, whether on the phone, at the front desk or with the work that is done.”

“They sorted out my front wheel tracking, and nothing was to much trouble.”

“TW Tyres ordered two tyres three days before I require them made available as promised by TW fitted and balanced as promised while I waited about 45 minutes”

“Friendly and efficient staff was able to deal with my issue straightaway.”

“Had to have my car taken there with no prior appointment. The guys were really helpful and got it fixed as soon as was possible.”

“They quick replaced 2 tyre without an appointment at reasonable price considering time permutations”

“Really good experience, phoned due to having a flat tyre and they sorted it straight away. Friendly service.”

“For customer service coupled with professionalism of a high order, nowhere can match TW Tyres.”

“excellent service. from booking to service carried out.”

“Great customer service from intial email quote to fitting”

“Dealt with efficiently and speedily at a fair cost”

“Came for an MOT retest which only took about 20minutes and didnt charge me nothing although fix carried out at another place.
Wheel alignment was also done here and is spot on. All wheels are perfectly straight.
Recommend and will be coming back for more”

“Good service and prices”

“Efficien and excellent service,and great value”

“New wing mirror fitted – Dan did a great job repairing my car”

“V Organised”

“Excellent service and communication also liked the mot report highlighting what might require attention in th future”

“Very helpful, tyre kept going down and they advised me on what needed to happen”

“Gold service value for money”

“Online ordering needs attention. Monday morning tyre delivery hadn't arrived. Wasted journey from Dav to Rugby as the manager emailed instead of calling to say they wouldn't be there. No discount offered. Sorted later in the day and the service was good.”

“I have used TW Tyres for 10 years now prior to Protyre aquiring said company. I always find their services and product knowledge excellent and the staff polite. Tyre prices are second to none!”

“Good service, quick and all checked”

“The staff were polite and professional. I was able to sit and read in comfort with a free cup of coffee.”

“Always reliable:)”

“Good service but still waiting for email receipt.
Been using this company for thirty years.”

“Excellent service very helpful”

“Good service good price”

“MOT completed in time”

“Well satisfied seems a well run garage, will explain any faults that came to there attention in the service that I required , will use there services agin .”

“Always have parts available, good price and quality work”

“As always the team provided excellent customer service.”

“Excellent service go above and beyond to help you”

“Helpful and efficient, honest about what work is actually needed. Now my garage of choice, I would recommend to others”

“Efficient and professional service”

“the speed of service was very good. the price was excellent and the staff very knowligable.”

“Did mot check, good enough job just customer service could do with some work.”

“No hassle quick honest service”

“They ordered the tyres that I required, they were in when they said they would be. The staff are all pleasant and helpful ??”

“Helpful and respectful”

“Ordered tyre over the phone as it wasn't in stock, they phoned me first thing to let me know it was there the next day. Drove down and it was done in 30 minutes with no appointment. Stress-free well priced.”

“Really helpful on phone, expecting me when I arrived, quick service and friendly and polite staff.
However, tyre pressure warning light came on the next day. Got it checked elsewhere and the other tyres pressures hadn?t been checked so they weren?t balanced. I believe all tyre pressures should be checked when one tyre replaced and would have expected this to have been done as is my previous experience elsewhere.”

“Dealt with me professionally and quickly at a great price.”

“Told my tyre would be in at the time I was told..”

“I had to wait from 11am to 1.30pm to change one tyre,i asked tor all tyre preasures to be checked the three existing ones were not and were slightly out but the new one the preasure should be 30psi and was 38psi,dangerous!”

“Very customer friendly and know what they're doing. Didn't keep you waiting unnecessary”

“You had my car for 5 and 1/2 hours for an MOT and service and I have two toddlers, which was seen when I dropped my car off. I think this amount of time is unacceptable and when I got there it took 1/2 an hour to put together an invoice. I won?t be coming back.”

“Always willing to help and give good advice
There?s never any surprises on the quotes they give at the beginning of the job or at the end
Your confident that at the end of the work carried out it is what they quoted at the start.”

“I called in to the garage with a clanging noise coming from the car and they sorted it for me while I waited”

“Prompt and efficient service”

“Excellent service in every way. Would certainly recommend to friends and family.”

“I hit a pot hole that caused irreparable tyre damage. Green Flag recover my vehicle from the road side to Protyre in Rugby. They provided excellent assistance and were able to provide a replace tyre and check the tracking within a 1 hour period.”

“Everyone was helpful although I booked online to have the tyres changed at 1pm and it was 3pm before I left due to it being busy. I was a few minutes late to arrive but I still would expect that as I'd booked it wouldn't take the best part of 2 hours to get sorted”

“Friendly welcome and tyres were ordered as agreed, no hidden extras put on bill. Tyre pressure monitor reset after fitting tyres.”

“Great guys doing a great job”

“We always have good service from TW Tyres. They deliver in the timeframe quoted, at the cost agreed and communicate well throughout the process.”

“Friendly staff, no hassles or waiting as it was a pre-booked appointment,”

“had mot and service, completed quickly with regular updates.
Very happy”

“Protyre was the onley website to find the correct tyre lsize for my car. Which was pleasing as it took the risk of ordering the wrong tyre. I was able to use a voucher code for a discount. My only negative was the tyre fitter did not prioritise booked customers over those that turned up, or 10 o'clock appointment meant a one hour wait.”

“Really happy they could change my tyre at such short notice & the price was perfec5”

“Good service, car ready on time. Pleasant staff”

“Friendly service and fair prices. Had to wait a long time for the work to be started. Should have been warned in advance of the likely long delay.”

“Excellent service. Good advice. No heavy selling”

“Friendly helpful service when I dropped in unannounced and late in the day due to a brake problem.
Fault identified and repaired the following day with regular updates.”

“Tyre was fine and fitted well. However I was very frustrated after waiting over two hours, the first time I was spoken to was around 1pm to be asked about additional wheel alignment which to my surprise meant my wheel alignment hadn't even started at that point.
I'd booked an appointment at 11.00 and to only get two tyres replaced and wheel alignment. The car was finished just after 13.00
My wife had two tyres on her car replaced at the same time at another local garage without an appointment and from her arrival to departure it took 45 minutes.
I wasn't told when I came in or whilst I was waiting that I can expect such a long wait, otherwise I would have left my car and got on with my day and picked it up later. I had noticed work on my car had started within the first 20 minutes of my arrival as I saw my car without a rear wheel on whilst outside so I have no idea why it took another 1.5 hours.
I didn't event receive an apology after such a wait.”

“A job well done at better than the expected price.”

“Prompt service considering no notice given and tyres in stock”

“Would have been the usual 5 star rating for TW, but had to make two visits as my tyres had not been delivered am as expected. Also not happy that tyre prices are different depending on internet or telephone orders.”

“Excellent knowledgeable and friendly service. Would be 5 star rating if appointment system could be arranged to avoid significant waits.”

“I ordered online after speaking on the phone to a member of staff. My order was placed on the Thursday and I booked in for the following Tuesday. O ordered two tyres at £140 each

Upon arrival I was told that the specifically ordered tyres were not in stock and that they might get them in a delivery later that day.

Not wanting to take out more time, I reluctantly accepted a lesser tyre to be fitted

Disappointed that TW did not contact me prior to my arrival to inform of the non delivery and options. I felt this was poor.”

“Efficient service as always.”

“Very helpful even though very busy at the time of the visit”

“Still providing excellent service and clean, warm reception with free coffee and toilet even though they are now owned by Protyres”

“Ordered a new tyre in for me same day and fitted, great service.”

“Good and polite service. Free coffee. A statement of progress on your car would be helpful.”