Micheldever Tyre & Auto Services

“Service was very slow waiting a long while , although polite the tyre fitter talked us into buying two tyres we didn?t really need in my opinion saying I?ve seen tyres blow out b4 and out tyres were nowhere near that bad . Tried telling us it needed tracking which I declined because it was far to expensive”

“Efficient reception & kept in touch as work progressed, including pointing out that brake pads needed attention”

“Don't take 2 hours to fit 1 tyre!”

“Quick and efficiently executed by friendly professional staff”

“Promptly dealt with as usual, the tyres I tyres I wanted were in stock, and fitter removed damaged undertray for me.”

“Always find the staff polite and helpful. Phone calls when car ready for collection, as promised. Pretty accurate estimate of repair costs.”

“Very helpful staff and friendly. I didn't feel intimidated going into a very male dominated environment.”

“Tyre fitter was sarcastic and flippant in his responses. Not very customer service centric. Had better service their before.”

“I'd ordered my tyres online so just dropped by to have them fitted. All the staff are really friendly and efficient. It's not intimidating going there as a woman. They are the only place I've used for tyres in years”

“The place was really busy, it being a Saturday morning, but the work was carried out efficiently and the staff were all courteous and attentive. they worked out what I needed and asked that I was happy to proceed. They knew their stuff. I thought it was excellent service.”

“Customer service”

“Always excellent and efficient service every time I visit. Value for money.”

“Incredibly slow service. Booked an appt for 3PM, wasn?t clear if/how should queue or not. Joined the queue, waited about 30 mins, advised I had an appt, didn?t seem to make any difference and just carried queuing. Left at 5PM, 2 hours in total for two tyres.”

“Excellent quick service”

“I rang for a tyre quote, I was asked if I had any other quote which I did, the guy said we can get close to it ( within a pound ) I then had a £20 off voucher as I was buying 4 tyres, when I got to the check out the guy attitude changed saying I cant use the voucher as the price was an offer ( to which I disagreed ) the service guy then got shirty moaning to me that he will only make £2 a tyre, this just made me feel really awkward, I just said im not happy as I could of got the tyres cheaper elsewhere, as I had a voucher for F1 autocenter, but for sure I wont be using you guys again as your promotional leaflets are very misleading, the service guy is really rude and has a attitude, Ill be going to F1 autocenters next time”

“Normally its a great service, however I feel we was forgotten about and a number of people came and went before us for the same service. shame.”

“Efficient and friendly in the Mot bay. Helpful when asked about the wheel nuts deteriorating with sound advice given.”

“over an hour to fit two tyres – not very good”

“Very friendly, reliable service. I always use the Micheldever tyre branch despite it not being the closest tyre company to me. It is worth the extra drive as they are quick, reliable and good value for money.”

“The service and work was excellent. The staff worked very well even though they had a lot of pressure on them.
The waiting time was the only problem.”

“Great service”

“As usual excellent experience with Micheldever Tyres thank you”

“Really excellent and professional service from all the guys. This surprisingly tucked away tyre depot
really is worth checking out . A much bigger than you think, faultless and courteous service, Thank you.”

“Very quick check-in, competitive pricing with a very professional service.”

“A very good service but I have had a wheel changed a lot quicker. I booked on the internet, arrived before the allotted time, was called forward on time, to change ONE Tyre for a trailer it took an Hour

Also I noticed on my way out that the fire exit from the waiting room was obstructed by jacks!!!!”

“Very professional”

“The price quoted on the phone didn't match the paper tried to charge a higher price.
I took over 2.5 hours to get the tyres and tracking done.
Try to change me rear tyres and started they were 3 years old when they are only 18 months old.”

“Despite a long queue on arrival, my vehicle was dealt with efficiently and good advice of what was needed was given.”

“Always prompt and competitive.”

“Excellent Service”

“The online order went well, I turned up 15 mins early for appointment but had to queue for 30 mins. Although the website allowed me to order the tyres when I got to site they did not have them in stock, so they made a swap for a slightly more expensive set. Also had to pay an additional charge for new high pressure valves. The wait once seen was reasonable and the engineers were professional and helpful given the situation, would return again.”

“Fast, efficient service, friendly staff and good stock of tyres”

“Friendly efficient service and great value.”

“Great. Well looked after. Very busy, which means that they are very successful. Also means that it can take a while for them to finish. Recommend going very early morning, well before opening, and being first in queue.”

“It all felt very process focused. Not that the staff were unfriendly, just that I was one of masses of people and that was it. From start to finish, to get one tyre changed and the wheel alignment checked took over 2 hours.”

“Everybody you met at Micheldever Tyres were helpful, cheerful and made you welcome and feel at home.”

“Very professional – booked myself in online and my car was being worked on as soon as I arrived.”

“Fast, efficient and courteous service.”

“Great service. Provide good advice. Have used Protyre (Micheldever) for years and had them re-check tracking after a ?main car dealer? had repaired my car after an accident; discovered rear wheel tracking was wrong so had to go back to the repair garage (more than once!).”

“Pleasant, efficient and knowledgeable staff, particularly the chap who checked my tracking.”

“Need a way of knowing the queue length and exiting if not wanting to wait nearly 2 hours to have 2 tyres fitted.”

“efficient, professional, friendly, customer facing.”

“Mobile tyre fitting due to 2 flats from a pothole. Same day turnaround and extremely professional. I always use them for tyres and have no reason not to keep doing so. Only an extra £30 to have them out tom me for fitting.”

“First class service as always just replaced my motorcycle tyres and the service was first class. Have been before with the wife's car and others we have had never any pressure sales just fast and efficient work.”

“Everybody was helpful. From the man who was working on a car and who informed me that I was sitting behind a parked car and not in the queue(!), to the man who informed me of my tyres (and because he made a mistake) gave me 4 better quality tyres (because they only had two of the others) (whoo hoo!) to the fella who informed me that my car was ready.

First class service – every time. A pleasurable experience!”

“Great service at a reasonable price.”

“I purchased 4 new tyres and unfortunately an alloy got damaged. The manager arranged refurbishment of the wheel, a loan car and let me know work was completed – on time as promised. It was unfortunate about the damage but these things happen and they did the right thing effectively and efficiently to put it right. What more could I ask?

I’ve been using them for nearly 30 years and this sort of customer service is one of the reasons why!”

“I have a new car with run-flat tyres. Following a puncture after hitting something on the motorway at 70mph, I was concerned that I'd have to replace a wheel as well as a tyre. On contacting M Micheldever Tyres, I again received great honest advice, then superb service using the option of having the problem fixed at home. I'd rather not go anywhere else for tyres, ever.”

“I have used Micheldelver tyres since they was in the wooden barn next to Popam airfield in the 70's
They are professional polite and customer service has always come first”

“easy online booking in, actioned at agreed time, quick and thorough service.”

“I had a timed appointment to change flat tyre it took nearly two hours to change one tyre which was loose in back of car .Asked for invoice to show details of car the tyre was from and mileage but showed reg from car i used to bring flat tyre and just to top it off incorrect mileage as well . When i asked to have bill changed was told this was not possible.”

“I have used Protyre for many years and bring both my vehicles to the Mitchedever site. Terrific service every time. Knowledgeable team and everything runs so smoothly from start to finish.”

“Greatly improve their skills, customer service and everything else service!”

“Paid and booked online, arrived 15mins before slot to find its actually a first come first served que system. Whist in que informed there would be an extra charge for tpms.

After raising this with the customer service desk this extra charge was waved. However they attempted to explain the extra charge as if i didnt understand what tpms is or that it isnt fitted to all vehicles.

My objection is A) price paid was for fully fitted, B) no where on website lists tpms as an additional charge. C) its perfectly reasonable for you to know that tpms will be fitted to a vehicle if you have the make, model and age of the vehicle.

Fitting tyres started 1 hour after my booked slot. This took approx 1hr 20 mins after parking the car and handing the locking wheel nut to the technician.”

“We preordered and paid for 4 tyres in advance whilst booking a fitting appointment. In spite of this we still had over a 2 hour wait for fitting & alignment.”

“Good price and quick fitting. Always answer the phone in good time. They ask if you?d like extra services but don?t push it if the answer?s no.”

“Polite,efficient and took great care not to damage the rims .Took notice not to replace Alpina valves that are screwed i to the hub of the rim.wickes”

“Great deal and work process”

“Went out of there way to help me”

“Staff very polite and experienced”

“Efficient, and did the 4 tyres and alignment quickly”

“Tyre size was not in stock but would be available at 9am the following morning. Unfortunately not included on delivery van so I returned home and lose wheel with new tyre fitted as delivered to my home within 2 hours. Initial error was therefore corrected very quickly and efficiently.”

“Been using this company for years, they have generally been excellent. A little slower than normal today though, but still good.”

“Best price I could obtain for two 21" P Zero's, included all extra's.
Great service and care.”

“Have been using Micheldever Tyres continuously for many years and see no reason to change.”

“This was the first time I had been to Micheldever tyres and I was really impressed with the service throughout. Staff were friendly and knowledgeable. I felt confident my motorbike was in the right hands.”

“All aspects were excellent.”

“took to long trying to get me to buy add on's”

“Identified a problem with rear track alignment which the local BMW agent had missed. Did not pressure me into buying a tyre to replace one with 3mm tread.

Tracking adjustment fixed a major tramlining issue.”

“I have been going to you for over 20 years and service is excellent however on this visit I was upset to not have original valve cap replaced as silver and the new tyre was black and that upset the look and also the point is if you take something off replace it afterwards!
Also tyre pressure was way out so a return visit was required to sort the two little issues but the little issues count and don?t lose sight of them.”

“I have specialist tyre requirements that Protyre can provide a one-stop-shop for. I have enjoyed a long relationship with them and always feel I am treated as a valued customer.”

“very clean and reasonably priced.”

“Service. What I needed, Fair Price, Fitted straight away”

“Professional and efficient service with reasonable pricing”

“They did a good job on the service.”

“The fitters are particularly polite and helpful.”

“On arrival I said that I had a MOT booked, reply was possible. Stated would take 45minutes to an hour. After waiting a hour and a half, I inquired why it was taking so long. Guy behind the counter checked and came back with the paperwork. Appa6they were just completing the paperwork.”

“Excellent value…and efficient fiting. I gave the team a challenge of new tyres on one set of alloys and getting the TPMS to work on another – took a bit but problem solved for a fraction of what Porsche main dealer was quoting. Great team who kept me informed throughout the process.”

“I limped in with a non repairable motorcycle puncture just on closing time .Told the guys the predicament I was in..was told not worry.was given a lift home ..Phone call the next working day to be told the bike was ready for collection late afternoon.
again told them had no means of transport back out…again was told not worry .
promptly collected a while later ..
Fantastic customer service .can't wish for more”

“Organised and approached on arrival for details. Waited in the queue for a short while then proceeded to the work bay. Waited in reception and was shown the reasons by I needed a new tyre. Everything was clearly explained and quoted for including all costs so you are week aware of the fi am price. All staff were friendly, professional and efficient.”

“Friendly and expert service and advice is always provided. This instils tremendous confidence that ones own safety is their top priority. ..”

“Following the replacement of the tyres, I was left with a battery that had almost completely discharged and a less than satisfactory explanation as to why it had happened.”

“Very friendly staff. Quick service.”

“Had to ask about Protyre price as was quoted a higher price initially. the staff did not seem to want to talk about Protyre when I asked about my tracking again the reply was I don't know ask who did it.”

“Yes”

“Customer experience wasn?t great. Staff came across as quite rude and impatient. Car tyres are top of my list of priorities nor something that I know much about. Rather than providing any useful advice you just made me feel stupid.”

“The superb service and prices continues in an era of falling service standards and price rises. Please keep doing what you do so well?”

“In spite of prebooking and prepaying I had to queue up with everyone else and it was 25 minutes before anyone even came to speak to me.They should have two queues. After that good service and tyres. Except they tried to charge me again”

“I had two new tyres fitted and the balance checked, I was there two and a quarter hours. I they were very busy but it was a long wait.”

“Excellent service and friendly helpful staff”