Island Tyres

“..”

“I have only been on the Island for 12 months, m.o.t, service and tyres on one car, m.o.t. On the other, very satisfied with overall service, will be visiting again later in the year.”

“Excellent service and help”

“They sorted my van MOT on time and were honest about me not needing a tyre replaced. (it had a chunk missing on the sidewall)
Would recommend them and will be booking future MOT's there”

“Excellent fast service, very polite, explained everything that needed doing and offered price options”

“Always honest and professional. Long serving front desk team indicates a happy camp! Happy staff normally equals happy clients………”

“They were very helpful and polite. Even though I brought the tyres online they mentioned that there was another tyre preferred by BMW. Very happy over all”

“5 stars because of the great customer service. All the staff are really friendly and helpful and I feel they genuinely want to help. They kept me up to date with what was happening throughout the day, made me a cup of tea when I went to pick the car up and it wasn?t quite ready( which was no problem at all) also really easy to book in in the first place”

“Efficient and quick service”

“My wife has a mobility car and a warning light came on for tyre pressure, having autism she sooner a professional checks them than me and on explaining it to the friendly staff they simply said not a problem we will check them, no wait and engineer was friendly and talkative, was never made to feel like being a pain to them and would definitely recommend the m”

“Easy, pleasant service and efficient with good pricing”

“Did what they said they would analysing the problem and coming up with a solution. very helpful as always”

“Was booked in for 10:30am. On arrival, was told that due to staff illness, changing two tyres would take two hours, rather than the one. Was given the choice of hanging around for 2 hours or returning at 3pm for a normal service. On returning at 3pm, the work still took them 1 hour and 45 minutes. I even had to hurry things along as I was concerned that I would be late picking up my daughter from school. There was no urgency at this place.”

“Good Service, Great Price”

“It was the first time I used the garage for a service and MOT, I found them helpful, friendly and transparent with their advice, giving me confidence to go back to them again.”

“Fast efficient service”

“Always amazing service”

“Very friendly and efficient service”

“Great service if a little slow on return visit but still would highly recommend them”

“Prompt service. Identified problem immediately.”

“Very friendly staff. Kept me well informed. Highly recommended. Good job done at a fair price.”

“Good service, no problems. Helpful pointers and friendly staff”

“I was treated very well staff explained everything and was very courteous”

“Excellent, friendly and professional”

“Pleased with personal and efficient service”

“I bought in a Diahatsu Extol van but booked in a week before for brakes, tyres and a service and to sort drive belt which was squeaking. Ive used protyre before and been happy with service. But this time I arrived at end of day to be told unable to get a new drive belt, brakes not done for same reason and tyres not done. Also advised if I drove vehicle I would be liable to court/ fine as one tyre was illegal ( and not sorted) !!. the oil change and filters done but nothing else. Told i may have to source Diahatsu parts myself. Leaves question why offer to service a week earlier and leave getting parts till ady of service>?. Nice stafff , no issues with customer face to face service but felt let down on this occasion. Went else where to get work finished. prior to this only ever had good service from our local centre so a shame .”

“Always very helpful. Use the garage several times a year as car 18 year old.
Gary is excellent”

“Had an appointment to have my tyres changed at 10:30am and was told it would take roughly an hour, so myself and my partner went off to do some shopping and returned around 11.40 to find my car still sat in the same place as it was when I left the premises, untouched.
When we asked what was going on the gentlemen on reception wasn't sure and went to ask the head of department. I was told the car that was booked in before mine 'had more to do on it than it was booked in for' – no apology, was just told that my car would be in next. A courtesy call to say my appointment was going to take longer than expected due to a previous vehicles problems would have been appreciated but no such call was made. We then proceeded to wait a further 50 minutes for my tyres to be changed and left around 12:30pm.

All I can say is it's a good job I didn't have any further appointments that day as I would have missed them.”

“Very efficient service, was kept well informed about the progress my car was making and found the chaps in reception an absolute joy!”

“Always polite, courteous, professional and above all honest”

“very good”

“Very polite and accommodating. Also good advice given to help make the right choice of tyres.”

“Excellent service and everyone was very friendly and helpful”

“I'm very please to the service that they provide. Service was very friendly.
I can recommended to my friend.”

“Phone introduction was polite, friendly & helpful
face to face visit was also friendly, welcoming and customer focused
Work carried out on my vehicle was on time and efficient. with recommendations
I felt that all desk & service employees delivered excellent customer service”

“Examined my punctured tyre, advised me not mendable and showed me the evidence. Ordered a new one. Received the new tyre next morning and fitted same day. What more could I ask!”

“Very good customer service
Very informative”

“Polite and cheerful..on time..contacted easily and great work.”

“Very friendly and professional”

“Excellent but was disappointed that the next day the tyre pressure warning lights kept coming on.”

“Required two tyres in a hurry just before Christmas. Phoned up, booked in for late afternoon, job turned around in the hour. Excellent service, would recommend.”

“Did not reset computer after GOLD service . Have nothing but problems since service . Ended taking car on breakdown truck to main Volvo Agent. Now have a rattling noise which .Is who's fault.??”

“Yes I would recommend them. They are friendly helpful and efficient”

“Customer service is great! But last time you didn?t seal my tyre properly and this time i asked to fit a mid range tyre you said ok we shall order it in for tomorrow. When I brought my car in the next day you fitted it with a basic. Other than that no real issues.”

“Very prompt and efficient.”

“Tyre required changing . Gary and his team done even though they were busy.”

“Efficient,price of tyres was competitive, staff members excellent”

“Good – it always has been”

“The team here are efficient fast and look after you when waiting”

“Having looked up which tyres I may want I received good advice and from that able to make up my mind which to purchase. Being fully aware that it is only 4 strips of rubber that keep the car on the road and therefore choosing perhaps the better tyre.”

“Fast and efficient service. Completed at time given”

“Very professional,
MOT failed but were very quick to repair on the same day.
Very satisfied”

“They normally have what I need.no”

“Efficient and helpful”

“Excellent service quick and very informative”

“An excellent team, well done as they fixed my car in time. Amazing customer service”

“very helpful”

“Booked my car's MOT online choosing convenient date/time. Turned up and my car went straight in. All done in less than an hour.”

“Made us feel welcome, explained what had been done, coffee offered and advice on questions asked answered”

“Friendly & helpful, competitive prices and good service.”

“Very friendly. Prompt service. Lovely people”

“They did everything that was asked of them and advised me of what may need doing in time. I have always been pleased what they have done and would always recommend them”

“By employing them I saved about £150 as against the main Nissan dealer! Staff are very friendly and helpful, and communication is good.”

“Honest reliable service!”

“Very efficient team, excellent service and good contact”

“Went for an MoT and Service after the car failed they were incredible helpful and there communication was on point. No I drive a car that?s legal and safe.”

“Popped in due to having a puncture, despite being busy my car was fitted in the same day, staff always friendly and helpful”

“Very good, quick and efficient service. Well mannered and helpful staff”

“Very pleased with the efficiency & friendly staff thanks, we will be back ?”

“Great service although quicker phone answering would be a benefit”

“No grumbles at all. Decent appraisal and no urging to do unnecessary work. Al;ways polite and helpful. Keep it up and we might risk 5 stars!”

“Always provide excellent service”

“Very friendly staff, helpful and informative.”

“Whilst I had to wait a long time for my tyres to be fitted the staff were polite, attentive and sincerely apologetic. The overall service was very good”

“My VolvoXC70 went in for MOT ( please note every year I have a short service ,prior to MOT. )This time I thought I would go for Gold. On collecting my car I asked , have you reset the computer. Allows messages for service etc. I only do on average 4,000 miles per year, and its been a while. We don't do that . We don't have the equipment. I travelled 24 miles home . Went to start the car to go out . Engine turned over, no start. Checked to see if was cam belt . Message came up. In need off Major service???. Remember on a previous Volvo told to disconnect battery 3-4 minutes ,reconnect. Message went . I can now start engine ,hope its OK!. It was annoying ,not been told about resetting the computer. Advices reset in the manual. Only Garage to do reset is the Volvo Garage. after a VOLVO service.”

“Good service & friendly staff in the office.
Can be rude in the garage part.”

“Despite being very busy had time to sort out my problem. Kept me informed and completed work same afternoon. Definitely recommend.”

“Fast, prompt service fitting some new motorbike tyres from Gary and the chaps at island tyres.”

“gave me a choice of tyres and best time to have the work done”

“The lads were very helpful, I knew I?d need a new tyre due to the location of the puncture, they helped me choose a favourably priced tyre.
Well pleased”

“I would highly recommend protyre”

“Its because of your staff that I have been using the garage for over 6 years.”

“Booked to have winter tyres fitted, very happy with service and price.
Hassle free, popped across road to have a coffee while tyres being done, when I got back, all complete.”

“They were very helpful and efficient. The service and mot were carried out very quickly and the price was very competitive.”

“Excellent service – prompt polite and quality”

“I was pleased with the initial consultation and the initial booking stage. The MOT and service ran on a little longer than I expected as the MOT was booked for 1030. However that was not an issue and I assume assume the work was completed to a high standard. I received a call with recommendations for future work though there was a slight delay with the tyres.
The price was as stated.
One major was concern was waking up to a completely flat rear tyre a day later when the only drive had been the 2 mile return to my house. However all seems fine now!”

“I was not given a call when my MOT was completed. I had to contact them. I had 3 tyres fitted and they were not fully tracked. The car was veering to the right when I took it away from the premises. Phoned them to see if I could bring it in on Saturday, told me at 10.30am, sorry we will be closing shortly. Thought it was 1pm that they closed?

I have always gone every year to Protyres, and unfortunately just lacks a bit of customer care.

Also my daughter had her car serviced about a month ago and they did not pickup on the MOT a back brake light bulb was out.

The workers do look over worked.”

“Friendly helpful staff excellent service car left previous day locked inside over night and mot done phone call confirmation when completed”

“Very helpful and polite”

“New tyres fitted recently….all good.
MOT also recently…..all good except once again the car external lights switch was not returned to the 'automatic' setting. I noticed when the car was parked at home that the side lights were still on! On a previous occasion I got caught out in the dark as the switch was not returned to 'automatic'.”