Analyses of information gained through The Motor Ombudsman’s in-house dispute resolution process, and surveys of businesses in the automotive sector, provide an exclusive “on the ground picture” and valuable insight into the automotive landscape, as well as key trends within different areas of the motor industry, spanning service and repair to electric vehicles.
Used Cars
Insight Report
A report on used vehicle purchases published by The Motor Ombudsman can be downloaded as a PDF by clicking on the cover image below:
Published: February 2025
Infographics
2024
To view and download the infographic below on the used car purchase complaints submitted by consumers to The Motor Ombudsman, as a PDF, please click here.
2023
To view and download the infographic below on the used car purchase complaints submitted by consumers to The Motor Ombudsman, as a PDF, please click here.
Service and Repair
Reports on the Service and Repair sector published by The Motor Ombudsman can be downloaded as a PDF by clicking on the blue links or the cover images below:
Published: January 2025
Published: January 2024
The Motor Ombudsman – Independent Garage and Franchise Dealer Workshop Report – 2022 Review and 2023 Outlook
Published: January 2023
Read The Motor Ombudsman’s Annual Reports here.
Read The Motor Ombudsman’s annual ICAP Report here.
