Promoting your Motor Ombudsman accreditation
Businesses that are accredited to one of our Codes of Practice, should ensure that their customers are aware of their commitment by placing The Motor Ombudsman and CTSI-approved Code logo and a link to The Motor Ombudsman website on their website, as well as a statement explaining what accreditation means.
Accreditation Statement
This statement should be placed on your website to promote your commitment to the Code.
“We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to the CTSI-approved [Service and Repair / and the Vehicle Sales], Code of Practice ensuring we operate to the highest standards of service and offering peace of mind for customers.”
Customer Service Statement
This statement should be placed on any webpages or documents such as your complaints process, which provide information about how you deal with customer service issues or complaints.
“We pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue. If you have a problem, please get in touch with us by contacting [insert contact details here]. We will look into what’s happened and aim to provide you with a response within [enter service level agreement here], and no later than 8 weeks after you’ve contacted us.
If you’re not happy following the conclusion of our complaint handling procedure, we are accredited to the [enter Code of Practice(s) here] and you can complain to The Motor Ombudsman “TMO,” who is our certified Alternative Dispute Resolution (ADR) provider. The Motor Ombudsman will offer free impartial information and, if appropriate, an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.
For further information, you can visit The Motor Ombudsman’s website at www.themotorombudsman.org or call their Information Line on 0345 241 3008. Calls are charged at your local rate.”
Smart Badge
The most effective way to use the Motor Ombudsman logo on your business website is by installing our ‘Smart Badge’.
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How to install |
Downloads
Motor Ombudsman branding can be used on literature wherever it is relevant (including without limitation customer booklets, guides, invoice folders, invoices, letterheads and compliment slips). Should you wish to use the TMO logo outside of these guidelines you must contact business@tmo-uk.org for permission.
Service & Repair Code
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Download |
Vehicle Sales Code
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Download |
Dual Accreditation – Service & Repair and Vehicle Sales Code
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Download |
Signage to promote your accreditation
A range of high quality signage and consumer literature is available to order through the Code Shop.
| If you have any enquiries about logo usage please contact Business Services. |
Please note that the Motor Ombudsman brand guidelines are available to download.
