What is mediation?
What is mediation? The process of mediation is where an impartial person or organisation, such as The Motor Ombudsman, brings...
Why was mediation introduced by The Motor Ombudsman as part of its early resolution process?
Why was mediation introduced by The Motor Ombudsman as part of its early resolution process? Early resolution, where an issue...
Is the mediation process in-house at The Motor Ombudsman?
Is the mediation process in-house at The Motor Ombudsman? Yes, the entire mediation process is in-house (i.e. it is not...
Is taking part in mediation compulsory for the resolution of a dispute?
Is taking part in mediation compulsory for the resolution of a dispute? No, mediation is entirely voluntary for a business...
How do I know whether my case qualifies for mediation?
How do I know whether my case qualifies for mediation? We will assess if your case could benefit from this...
How much does it cost to take part in mediation?
How much does it cost to take part in mediation? The Motor Ombudsman’s mediation service is free of charge for consumers.
How long does the process of mediation take once both parties have agreed to participate?
How long does the process of mediation take once both parties have agreed to participate? Once your dispute has been...
Is mediation carried out face-to-face, on the phone or via a video call?
Is mediation carried out face-to-face, on the phone or via a video call? The Motor Ombudsman’s mediation service is carried...
Is mediation confidential for all parties involved?
Is mediation confidential for all parties involved? Yes, all information discussed and provided is always confidential, and will only ever...
What are some of the benefits of engaging in mediation?
What are some of the benefits of engaging in mediation? Some of the principal advantages of taking part in mediation...
